Refund policy
At Elite Global Capital, we are committed to providing transparent and efficient refund services. This Refund Policy outlines the conditions, processes, and timelines for requesting and receiving refunds through our platform.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Failed or incomplete transactions
- Duplicate payments
- Overpayments
- Unauthorized or suspicious transactions (subject to investigation)
All refund requests are subject to verification and approval.
2. Refund Request Process
To request a refund, clients must:
- Submit a request with accurate transaction details
- Provide any required supporting documentation
- Allow time for review and verification
Incomplete or incorrect information may delay processing.
3. Processing Time
Refunds are processed within a reasonable timeframe after approval. The exact duration may vary depending on:
- The nature of the transaction
- Verification requirements
- External financial institutions involved
4. Refund Method
Approved refunds will be issued using the original payment method whenever possible. If this is not feasible, an alternative method may be arranged.
5. Non-Refundable Transactions
Certain transactions may not be eligible for refunds, including:
- Completed and verified transfers
- Transactions involving third-party services
- Cases where terms and conditions have been violated
6. Fees and Charges
Any applicable service fees or processing charges may be deducted from the refund amount, unless otherwise stated.
7. Fraud and Abuse
Elite Global Capital reserves the right to deny refund requests in cases of:
- Fraudulent activity
- Abuse of refund policies
- Misrepresentation of transaction details
We may also take further action where necessary.
8. Disputes
If you believe a refund decision was made in error, you may submit a dispute with additional supporting information for further review.
9. Changes to Refund Policy
We may update this Refund Policy at any time. Changes will take effect immediately upon being posted.
10. Contact Information
For refund requests or inquiries, please contact us at:
Email: info@eliteglobalcapital.com